A Tad Upset !

Hey guys,

I apologize for this post...yes I am apologizing for the anger I feel! I have met several of you from the Centennial support Group and other functions throughout town, and I am truly blessed in knowing you! But I am angry this evening.

You see I am a patient of Dr. Dyer, and have been undergoing my 6 month diet. Approximately 3 months ago, I was informed (wrongly) that I would be finished in Sept. with my 6 month. Right as I finished the diet, my case was transferred from one rep. at CMCWLS to another. Well here is where I get confused. Like I said, my diet should have been finished on Sept. 17. After that appointment, I emailed my insurance rep at the clinic to find out what was the next step. I found out the task that needed to be completed and immediately set up arrangements to fulfill these said appointments.After all was finished, I gave it a week only to find out my paperwork was not sent to insurance. I was informed that we needed to wait on the transcript form the surgical consult. Once again igave it a week. As I was following my information on the Patient Portal, I noticed my weight loss records were not checked as completed. I immediately called CMCWLS only to find out, are you ready...they only have 5 months of weight loss records. According toCMCWLS, the records they have are from May -Sept (5 months of weightloss records). Angry was not the word used to describe my emotions. I called my PC P's office to find that my WLS journey was begun in April, not May. So according to Summit Primary Care, I have 6 months of weight loss records.

I know how I feel is not relevant to the care that CMCWLS gives out,but if I did not follow up on this, would I have ever known that files are missing? I have heard of the roadblocks that we face when we have WLS, especially from the insurance companies. I just never expected it from my Dr.'s office.

I understand I am ranting, and once again I apologize for my feelings. Tomorrow I will call my PCP and request that the files be sent again. Hopefully we can move in the right direction.I truly love being a patient of Dr. Dyer. I think CMCWLS has the best program in town! I thing CMCWLS patients and the support group here are truly one of a kind!

So, I really don't want to change services. I guess I will hold my tongue now and go to bed. Maybe Iwill feel better tomorrow!

Thanks for listening! Scott